Privacy · Updated July 23, 2026
Your data, handled with the same attention.
Your data, handled with the same attention.
Your data, handled with the same attention.
Your data, handled with the same attention.
This page explains clearly what information we use and how you stay in control.
On this page
01
Who looks after your data?
Lumen Veterinary House, 17 quai Perrache, 69002 Lyon, is responsible for the information collected on this website and during your conversations with our team.
Our privacy contact can be reached at privacy@lumen.vet. We respond to every request within thirty days.
01
Who looks after your data?
Lumen Veterinary House, 17 quai Perrache, 69002 Lyon, is responsible for the information collected on this website and during your conversations with our team.
Our privacy contact can be reached at privacy@lumen.vet. We respond to every request within thirty days.
01
Who looks after your data?
Lumen Veterinary House, 17 quai Perrache, 69002 Lyon, is responsible for the information collected on this website and during your conversations with our team.
Our privacy contact can be reached at privacy@lumen.vet. We respond to every request within thirty days.
01
Who looks after your data?
Lumen Veterinary House, 17 quai Perrache, 69002 Lyon, is responsible for the information collected on this website and during your conversations with our team.
Our privacy contact can be reached at privacy@lumen.vet. We respond to every request within thirty days.
02
What we collect
The appointment form gives us your identity, contact details, your companion’s name and any information you choose to add. Technical data strictly required for the website to operate may also be recorded.
We do not collect medical information through public analytics tools and never use your information for marketing without explicit consent.
02
What we collect
The appointment form gives us your identity, contact details, your companion’s name and any information you choose to add. Technical data strictly required for the website to operate may also be recorded.
We do not collect medical information through public analytics tools and never use your information for marketing without explicit consent.
02
What we collect
The appointment form gives us your identity, contact details, your companion’s name and any information you choose to add. Technical data strictly required for the website to operate may also be recorded.
We do not collect medical information through public analytics tools and never use your information for marketing without explicit consent.
02
What we collect
The appointment form gives us your identity, contact details, your companion’s name and any information you choose to add. Technical data strictly required for the website to operate may also be recorded.
We do not collect medical information through public analytics tools and never use your information for marketing without explicit consent.
03
Why we use it
This data helps us answer your request, prepare the appointment, maintain continuity of care and meet our professional obligations. Depending on the situation, processing is based on your request, your consent or our legal duty to maintain a care record.
03
Why we use it
This data helps us answer your request, prepare the appointment, maintain continuity of care and meet our professional obligations. Depending on the situation, processing is based on your request, your consent or our legal duty to maintain a care record.
03
Why we use it
This data helps us answer your request, prepare the appointment, maintain continuity of care and meet our professional obligations. Depending on the situation, processing is based on your request, your consent or our legal duty to maintain a care record.
03
Why we use it
This data helps us answer your request, prepare the appointment, maintain continuity of care and meet our professional obligations. Depending on the situation, processing is based on your request, your consent or our legal duty to maintain a care record.
04
Retention and protection
A request that does not lead to an appointment is deleted after twelve months. Patient data is retained for the period required of veterinary establishments. Access is limited to people who need it to support you.
Our tools are protected by individual access, strong authentication and encrypted backups. Service providers act only on Lumen’s instructions.
04
Retention and protection
A request that does not lead to an appointment is deleted after twelve months. Patient data is retained for the period required of veterinary establishments. Access is limited to people who need it to support you.
Our tools are protected by individual access, strong authentication and encrypted backups. Service providers act only on Lumen’s instructions.
04
Retention and protection
A request that does not lead to an appointment is deleted after twelve months. Patient data is retained for the period required of veterinary establishments. Access is limited to people who need it to support you.
Our tools are protected by individual access, strong authentication and encrypted backups. Service providers act only on Lumen’s instructions.
04
Retention and protection
A request that does not lead to an appointment is deleted after twelve months. Patient data is retained for the period required of veterinary establishments. Access is limited to people who need it to support you.
Our tools are protected by individual access, strong authentication and encrypted backups. Service providers act only on Lumen’s instructions.
05
Your choices
You may request access, correction, restriction or, where the law allows, deletion and portability of your data. You may also withdraw consent at any time.
If our response does not satisfy you, you may contact the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).
05
Your choices
You may request access, correction, restriction or, where the law allows, deletion and portability of your data. You may also withdraw consent at any time.
If our response does not satisfy you, you may contact the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).
05
Your choices
You may request access, correction, restriction or, where the law allows, deletion and portability of your data. You may also withdraw consent at any time.
If our response does not satisfy you, you may contact the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).
05
Your choices
You may request access, correction, restriction or, where the law allows, deletion and portability of your data. You may also withdraw consent at any time.
If our response does not satisfy you, you may contact the French data protection authority, the Commission nationale de l’informatique et des libertés (CNIL).
A question about this text?